Stakeholder engagement
Stakeholders are those people or groups of people that have a justified interest in the company through their direct or indirect business activities. Stakeholders are therefore employees, customers, owners, subsidiaries and participations, suppliers and business partners. There are also several other stakeholder groups with regular mutual relations.
We process the results and controversial topics from stakeholder dialogues in our sustainability committees and derive corresponding concrete objectives and measures for further development of our sustainability management. The identification of relevant and sensitive issues takes place through regular effective dialogue with stakeholders.
Material topics
The principle of materiality forms the core of our reporting.The selection of material topics takes into account internationally recognized criteria and sustainability standards, primarily those of the GRI, but also the United Nations Global Compact and current laws and regulations. In addition, we consider feedback and evaluate dialogs with individual stakeholders.
To ensure a comprehensive understanding of material topics, we conducted internal and external stakeholder questionnaires. This was the first time such an assessment was carried out in the Kosovo market, highlighting our commitment to responsible and transparent business practices.