Protect your own data :  When paying with a card on the Internet or in any other way, do not deliver the face and the back of the card (faces and back), PIN or any card information such as card number, card validity date, control number. The reason for such inquiries may be an attempt to misuse cards.Do not disclose to third parties information about personal information (LK number, passport number, JMBG, etc.) so as not to become a victim of fraud on the Internet.

Disclosure of information: During online payments card holders need to take account of the following: any request, made orally or in writing, to send a copy of the card ( fornt and/or back), PIN or any other card data such as card number, valid thru date or verification code, such a request may be an attempt of card abuse.In addition to disclosing card data, holders should be aware that they can fall victim to online fraud also by sharing their personal information (ID card number, passport number, personal ID No, etc.)

Phishing implies unauthorized e-mail messages or a new browser window whose purpose is to obtain information about your personal information (LK number, passport number, JMBG, etc.), and card information (card number, card validity, control number).

Vhishing is a newer form of phishing that involves the unauthorized collection of customer and card data based on a phone call.

Emails and phone calls: Do not respond to electronic messages or phone calls requiring personal information or card information.The bank will never ask you to phone the full number of the card, the PIN secret number, the card expiration date or the control number from the back of the card. Do not open links or attachments and do not reply to suspicious content emails. Email and phone calls Do not respond to electronic messages or phone calls requiring personal information or card information.The bank will never ask you to phone the full number of the card, the PIN secret number, the card expiration date or the control number from the back of the card.Do not open links or attachments and do not reply to suspicious content emails.

Security: Raiffeisen Bank Kosovo is constantly working on security of each aspect of its card business:• monitoring card transactions and cards issued by Raiffeisen Bank Kosovo , as well as cards issued by other banks, made at Raiffeisen Bank Kosovo's POS terminals and ATMs:

• each Raiffeisen Bank Kosovo card issued features integrated chip technology,
• all POS terminals and ATMs support chip technology,

Our recommendation: PIN is a secret code known only to the card holder and they must never reveal it in any way (in conversation, by telephone or e-mail). It is worth noting that, according to the regulation in place, not even the issuing bank knows the PIN and has not right to request the holder to disclose their PINIt is precisely for the reason of security that Raiffeisen Bank Kosovo recommends debit and credit card holders to treat any information concerning cards with caution and to keep PINs, passwords, card verification codes and other such information to themselves. Also, in the case that such information is stored anywhere, it should not be kept near the card. Caution is also recommended during transactions; we advise any transactions to be made by the card holer in person.The bank´s security systems are at maximum level, but each holder is responsible for day - to - day protection of their card information and PIN, and for paying particular attention to the security of the websites that collect their information.The corporate webpage of Raiffeisen Bank Kosovo also feature a segment on the Security of online payments, intended to provide any information necessary for customer protection and fraud prevention. It is important to make card holders aware of the need to abide by the bank´s security recommendations and to take any autonomous action in line with such recommendations for sake of their own security.

Report any suspicious transaction by calling or writting at: